Our Specialty Pharmacy Service Team assists you with complex and costly medications. We provide patients with the following services.
Specialty Medication
Denver Health Outpatient Pharmacies offer medications that can be difficult to find for rare and chronic health conditions. Because of the complex nature of some conditions and their treatment, patients who use our specialty pharmacy services typically need more services than a traditional pharmacy can provide..
Pharmacist Assistance
Our specialty pharmacists are trained on the medication you are taking and they are here to answer your questions about your therapy and care plan. Our pharmacists have direct access to your providers, nurses and other providers and will reach out to them if needed.
Our patient management program is designed to help you get the most out of your specialty medication. Benefits of participation in our program include:
- Improved knowledge of medication use and administration.
- Improved medication compliance by creating an individualized plan for you to ensure medication doses are not missed.
- Improved ability to manage potential, difficult side effects.
- Greater self-management of medications and medical conditions.
- Improved coordination of healthcare services through the collaboration of your pharmacist and provider.
- 24/7 accessibility to a pharmacist or other clinical staff.
Pharmacists will:
- Teach you how to take your medicine correctly and consistently, and share why it’s important.
- Ensure that you know how to use injectable medications.
- Help you understand and manage side effects and drug interactions.
- Discuss any problems you may have, such as administration difficulties or cost concerns.
- Work with your health care team to ensure your therapy is safe, effective and appropriate.
Please call one of our pharmacists if you have any questions regarding your treatment. A licensed pharmacist is available 24 hours a day, 7 days a week for any urgent needs relating to your medication. After normal business hours, you must leave a message, and a pharmacist will promptly return your call, within 30 minutes. In case of an emergency, call 911.
While our dedicated specialty pharmacy team can help you maximize the benefits of your therapy, only your physician can diagnose your condition and prescribe medication. You should maintain your appointments with your physician and take your medication as prescribed to avoid complications and achieve the best results from your therapy. It is also important that you share accurate and up-to-date information about the other medications you are taking, updates to your allergies and any changes to your health with our clinicians because this information impacts the care and coordination we provide.
Prescription Delivery
You can always pick up your medication(s) from one of our Denver Health Pharmacy locations or a free overnight delivery via USPS to your home can be scheduled. USPS delivers Tuesday through Friday. Or a courier can be scheduled within the Denver Metro Area for same day delivery, Monday through Friday between 9 a.m. to 5 p.m. with a signature upon receipt. If you cannot accept the package, it can be left at another approved location; however, a signature of the recipient upon receipt is requested. Please call the pharmacy at 303-602-8726 to coordinate delivery options.
Our team will coordinate delivery of your specialty medication(s) to your home or an approved alternate location if and when necessary.
We will also include any necessary supplies, such as pill boxes, pill splitter, and sharps containers, at no cost to you. If your medication(s) require special handling or refrigeration, they will be packaged and shipped accordingly.
Our Denver Health Outpatient Pharmacies will make every effort to deliver your medication and supplies early if a weather warning is in place. Our team member will attempt to call our patients, in order of disaster priority, with any special instructions. Please make sure we have your secondary contact information on file to ensure we can reach you in case of an emergency or a delivery delay so there is no lapse in therapy. In addition, please let our staff know if your contact information changes.
Refill Reminders
A member of our team will contact you 1 week before your medication is scheduled to run out:
- To check your progress.
- To schedule the pick up, shipment or delivery.
- To verify your therapy and get a new prescription if you do not have any refills left.
One of our medication assistance coordinators or pharmacy technicians will connect you to a clinical pharmacist if you have any questions or concerns about your therapy.
Interpreter/ Translation Services
If you are deaf, hearing impaired or if English is not your primary language, an interpreter is available. There are also special services available if you are visually impaired.