What do patient representatives do?

• Help patients understand and invoke their rights by:
  • Advocating for patient rights and needs;
  • Protecting confidentiality for patients and their families to ensure compliance with the Health Information Portability and Accountability Act (HIPAA); and
  • Advocating for the handicapped to ensure compliance with the Americans with Disabilities Act.
• Ensure that patients are satisfied with their experience at Denver Health by:
  • Identifying opportunities for improvement;
  • Identifying innovations to improve the patient experience;
  • Assisting caregivers in meeting patient needs, expectations and concerns.
• Provide education tools to perfect the patient experience by: 
  • Communicating Denver Health policies, procedures and services;
  • Educating staff on how to provide the best customer service possible; and
  • Serving as a resource for both patients and health care providers.