What do patient representatives do?

• Help patients understand and invoke their rights by:
  • Advocating for patient rights and needs;
  • Protecting confidentiality for patients and their families to ensure compliance with the Health Information Portability and Accountability Act (HIPAA); and
  • Advocating for the handicapped to ensure compliance with the Americans with Disabilities Act.
• Ensure that patients are satisfied with their experience at Denver Health by:
  • Identifying opportunities for improvement;
  • Identifying innovations to improve the patient experience;
  • Assisting caregivers in meeting patient needs, expectations and concerns.
• Provide education tools to perfect the patient experience by: 
  • Communicating Denver Health policies, procedures and services;
  • Educating staff on how to provide the best customer service possible; and
  • Serving as a resource for both patients and health care providers.

You may also contact any of the following agencies for assistance in resolving your concern:

1. Colorado Department of Public Health and Environment: 4300 Cherry Creek Drive South, Denver, CO 80206.  Telephone: 303-692-2000.  Website: http://www.cdphe.state.co.us/.
   
   
2. Colorado Foundation for Medical Care (Medicare or Medicaid patients for concerns related to quality of care issues, coverage decisions, and to appeal a premature discharge): 23 Inverness Way East, Suite 100, Englewood, CO 80112.  Telephone: 303-695-3333. Website: http://www.cfmc.org/.
   
   
3. The Joint Commission: One Renaissance Boulevard, Oakbrook Terrace, IL 60181.  Telephone 800-994-6610.  Website: http://www.jointcommission.org/.
   
   
4. Office for Civil Rights (for privacy-related and civil rights/non-discrimination-related complaints): 999 18th Street, Suite 417, Denver, Co 80202. Telephone: (303) 844-2024. TDD: (303) 844-3439. Website: http://www.hhs.gov/ocr/office/index.html.